CatalyzeX is your CX solution.
Not just AI. Not just humans.
Built from both.
Elite human agents. Proprietary AI tooling. US-led strategy. The only CX partner built for the hybrid era.
Only butts in seats.
What your current BPO won't tell you.
Only butts in seats.
Mediocre agents. No innovation. No hand in selection.
AI is the enemy.
Tickets are their billing. So they don't automate.
Nobody's home.
No strategy. No transparency. No one accountable.
Stuck in 2015.
Same playbook as 2015. They never adapted.
Only 18% of brands have deployed any AI in customer support. The ones that have are responding faster, scaling better, and leaving everyone else behind.
The CatalyzeX difference
We're the BPO that doesn't see AI as a threat.
Because we make money when you succeed — not when your ticket volume stays high.
AI, done right.
- Consult, implement, monitor, iterate
- Proprietary AI training protocols
- ClearStem: 5% → 49% automation in months
- Top 1% of Gorgias brands for AI Agent CSAT
Humans, done right.
- 1-in-700 hiring acceptance
- 4.82 average CSAT
- <10% annual attrition
- 5-step interview process, US final round
Strategy, done right.
- US-based account managers
- Veterans of in-house CX teams at The Honest Company, Skylar, Coco Republic
- Proactive, transparent, accountable
- One point of contact who actually picks up
You're in great company
Dozens of the leading and fastest-growing retail and ecommerce brands trust CatalyzeX.
CX in a Box
Six pillars. One partner. Zero excuses.
We don't pick between people and tech. We're great at both.
People Pillars
Strategy & Account Management
CX veterans with deep ecommerce experience. Most have led in-house CX teams.
Human Expertise
We hire 1 in 700. Every candidate interviewed by US team members for language, tone, and judgment.
Revenue-Trained Agents
Subscription save matrices, upsell playbooks, abandoned cart recovery. A capability — not the headline.
Technical Pillars
Forward-Thinking AI Execution
From recommendation to implementation to iteration. Proprietary training protocols. We don't outsource the AI work to a vendor and walk away.
CRM Execution
Helpdesk makeovers, Gorgias optimization, ticket views, tagging, automation rules. Continuous improvement — not set-and-forget.
Proprietary Tools
Custom Dashboards, Talk To Your Tickets, AI Agent Wiki. Insights no other BPO can offer.
5-step interview process. Phone, chat, and email simulations. Final round with a US team member. Remote-first, with stricter cybersecurity than most on-site BPOs.
Tools no other BPO has.
Because no other BPO is building them.
AI thought leadership isn't a slide in our deck. It's our product roadmap.
Talk To Your Tickets
Conversational AI insights into your ticket data. Surface trends, root causes, and customer voice on demand.
AI Agent Wiki
Centralized, continuously updated knowledge for your AI agents. Better answers, faster.
Custom Dashboards
Reporting clarity built around how your business actually runs.
Case Study — ClearStem Skincare
ClearStem switched BPOs.
Then this happened.
Three months in, the numbers told the story.
AI Agent CSAT >4.7. Top 5% of Gorgias brands for automation, top 1% for AI Agent CSAT.
Driven by elite hiring, US-led training, and monthly quizzes.
2023 vs. 2024. Efficiency that compounds.
From a new CX sales program. A side benefit — not the lead.
Free CX Audit
Get your free CX audit.
Tell us about your support volume. We'll show you — honestly and objectively — where AI deflection, agent quality, and CRM optimization can move the needle. No hard sell.